Shipping & Returns

Shipping address

Please make sure that you have provided the correct and current address for shipping and delivery. You may use P.O. boxes as your shipping address. But certain items can only be delivered to physical addresses. Large products, valuables, perishables, products with age-based restrictions, or items shipped via private carriers may require a physical mailing address or signature confirmation to be successfully delivered. Sellers may also indicate in the product listings that they are unable to ship products to P.O. boxes. Items cannot be delivered to security-restricted areas such as military bases.

Free Shipping on orders applies to orders only in for shipments in the 48 Contiguous United States.

Shipping time and cost

  1. After an order has been successfully paid and confirmed, you will also receive an order confirmation message that will outline the estimated processing time for your order.
  2. The warehouse may take 1-3 business days to process your order. You will receive a message once your order has been shipped.(order cut-off time is 04:00 PM PST)
  3.  You’ll receive a shipment notification message that will provide you with the estimated delivery time for each package once it is shipped. We will also provide you the tracking number when it is ready. You can view this estimated delivery time under each package in your order history at the same time.
  4. Estimated shipping times vary by order. A tracking ID will be emailed to you when your order ships out so you may easily track your order. The shipping times below represent the estimated amount of time your order will be in transit.
  • Orders shipped UPS or FedEx are delivered on average 3-7 business days once shipped.
  • Orders shipped Freight Carrier are delivered on average 2-3 weeks once shipped.

In most cases, your order will be delivered within the estimated time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most up to date delivery date.

Issues regarding delivery

If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately at info@uoncity.com. within 90 days of the order date.

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