Refund & Returns Policy

Return

If, for any reason, you are not satisfied with your order, simply return it within 30 business days, and we’ll replace or refund the cost of the item.

All damages, defects or missing components must be clearly communicated to our customer service representative, within 15 business days of receipt of your order. Photos and/or videos are important for our representatives to assist you and provide a speedy resolution.

All returned items must be returned in their original packaging, unused and in the same condition in which they were received for a full refund.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@uoncity.com. and send your item to: 8350 Briova Dr, Las Vegas, NV, 89113.

Refund

To request a refund, please contact our customer support team within the eligible refund period.
Provide the necessary details, including the order number and the reason for the refund request.
Our customer support team will assist you in initiating the refund process and provide further instructions.

Refund Method:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit.
If you are approved, Your refund will be completed within 7 business days.
Refunds will be issued to the original payment method used for the purchase.
Please allow a reasonable amount of time for the refund to be processed and reflected in your account.

Return Shipping:

If the refund is due to a product defect or an error on our part, we will cover the return shipping costs.
For other refund reasons, customers are responsible for the return shipping costs.

Inspection and Refund Confirmation:

Once the returned product is received and inspected, we will notify you regarding the status of your refund.
If the product meets the eligibility criteria, the refund will be processed accordingly.
      Note: Please note that the original shipping charges, if applicable, are non-refundable.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@uoncity.com.

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